Terms of use

At Genius Labs we have made our best attempt to offer customer centric refund and payment policy for all online payments. In order to enrol for our STEM Brilliance Program the parent has to provide all booking details and select the suitable batch for their child. Kindly make sure you are providing the correct contact information - phone number, email id, as all our future communication will happen via these details. We at Genius Labs take necessary data protection steps to secure our customer information and you are encouraged to read our Privacy Policy to understand how we save and secure our customer information.

Payment Success

Genius Labs has enabled a highly customer friendly payment policy. Upon the process of booking for the specific batch and STEM program the customer will have to initiate the payment process.

i. At times due to delay in payment processing, payment success takes time. We at Genius Labs hold your seat in the specific batch and STEM program for 5 hours after the payment process initiation.

ii. If the payment is not successful within 5 hours after the enrollment is complete, we release the seat and it can be booked by another customer.

iii. If your seat is released and the payment gets deducted after 5 hours, 100% refund will be automatically initiated in your primary mode of payment.

Customer Initiated cancellation of the online STEM program

Cancellation of enrolment 2 days before the program

Genius Labs has enabled a very customer/parent friendly refund policy. If you want to cancel your booking 2 days before the specific STEM program, you are entitled for 100% refund and all the refund will be made in the primary mode of payment.

i. In order to initiate the refund, you will have to drop an email at care@geniuslabs.live and mention your request.

ii. Upon the verification and authentication of your request, the Genius Lab customer team will initiate your refund, which will be reflected in your account in 4-6 days.

iii. In case you haven’t received the refund after 6 days from the refund initiation days, we suggest you contact the company if you're still waiting to find out what the status of your refund is. It could be an issue at multiple ends, transfering bank, receiving bank and you can raise a dispute at care@geniuslabs.live

Cancellation of enrolment with-in 2 days of the program

If the parent wishes to cancel the booking within 2 days of the specific STEM program start date -

i. We first guide the parent to explore the option of Payment Adjustment. Payment Adjustment options give our customers 100% value of their payment amount. Kindly read the Payment Adjustment option and see if you are eligible for that or not.

ii. Since you are cancelling the booking too close to the program, we suggest that you call us at our customer care number +91 9468074074 and explore the best option for you.

iii. If after exploring all the options you decide to go ahead and cancel the enrollment, you will be refunded 50% of your payment amount post-GST.

Payment Adjustment

Under special circumstances, your payment can be adjusted for future sessions. Say you couldn’t take your refund in time and you aren’t available on scheduled days to attend your classes. In the special situation where :-

i. You have missed first 2 sessions of the 11 session program and

ii. You have a medical emergence

Genius Labs will make their best attempt to adjust your payment against the future sessions. Please understand the adjustment will be for a similar value product and the adjusted program has to be within six months from the time of initial payment.

This term is subject to the sole discretion of management at Genius Labs;

management has the right to withdraw or modify this term anytime without prior notice.

Switch Batch with in the specific STEM Program

Switching batches is possible!

i. Every month we have 3 batches live for the particular stage and month. Say - you have enrolled in STEM Curious Kids 8-11 yrs (Stage 1) for the month of March 2024.

ii. Along with your batch there are 2 other batches which are live and running.

iii. So it is possible to switch to another batch, but the other batch should be below the acceptable limit of 8 students per batch.

iv. If all the batches are running full capacity then we won’t be able to accommodate your request.

v. However to check if your request can be processed, we ask the parent to drop an email at care@geniuslabs.live with the current booking details.

vi. We understand that parents and children have a busy and packed schedule and we always make our best attempt to understand your situation and accommodate your requests.

Company Initiated cancellation of the online STEM program

In case of an unprecedented event, Genius Labs might have to cancel the online program. This could happen at different stages during the program schedule.

Cancellation of the whole batch before the STEM Program start date -

i. If due to unforeseen circumstances Genius Labs decide to cancel the whole batch and communicate it before the start date, all the customers will get 100% refund.

ii. All customers will be duly informed on the provided email id about the cancellation and will also be issued a refund which will be reflected in your account in 4-6 days.

iii. In case you haven’t received the refund after 6 days from the refund initiation days, we suggest you contact the company if you're still waiting to find out what the status of your refund is. It could be an issue at multiple ends, transfering bank, receiving bank and you can raise a dispute at care@geniuslabs.live

Cancellation of the whole batch after the STEM Program start date -

i. If due to unforeseen circumstances Genius Labs decide to cancel the whole batch, the team will do so in a highly rare situation and offer reasonable explanation.

ii. However in situations like this certain sessions have already been executed and our students have already received some learning material.

iii. Upon the decision of cancellation by the company, timely communication will be made to all the customers and refund will be calculated on the Pro Rata basis. Say if the STEM Curious Kids (6-9 yrs) program is purchased at the Rs 14,500 + GST (18%).

Below is the break of the program - One Day session of STEM Curious Kids (6-9 yrs) = Rs 14,500 / 11 = Rs 1318 per session. So based on the sessions which are left the refund amount will be calculated and payment will be initiated.

In case you haven’t received the refund after 6 days from the refund initiation days, we suggest you contact the company if you're still waiting to find out what the status of your refund is. It could be an issue at multiple ends, transfering bank, receiving bank and you can raise a dispute at care@geniuslabs.live